SHIPPING & RETURNS

SHIPPING POLICY

At Tuffs, we understand that managing waste efficiently is crucial for maintaining a clean and healthy environment, whether it's in your home or business. That’s why we’ve engineered our trash bags to be the toughest on the market, ensuring they can handle the heaviest and messiest loads with ease. We are committed to providing convenient shipping methods and transparent pricing to ensure a seamless experience for our customers. Our packaging is designed to keep the sanitation products secure during transit, so they arrive in perfect condition.

We take pride that most orders are picked, packed and shipped within one business day. Although we do our best to get all orders out the next day, sometimes there is a delay due to busy times or if the product you're ordering is out of stock. If you need a product by a certain date, please let us know in the Special Instructions section on the Checkout page or contact us before placing your order and we will do everything we can to assist you.

Same Day Shipping

Orders for in-stock items that are placed before 2:00 PM EST usually ship the same day. Orders received after 2:00 PM will often ship the same day; however, they may ship the next business day. Occasionally, if an item is out of stock, we cannot guarantee standard turnaround times. Rest assured though, our inventory is extensive and we normally carry more than necessary to avoid back orders as best as possible. If your desired product is back ordered, we will notify you immediately so that you may request an alternate item if possible.

Shipping Policy

We can ship your order almost anywhere in the contiguous (lower 48) United States that has a physical delivery address (sorry, no P.O. Boxes).
If you need a shipment sent to Hawaii, Alaska or Puerto Rico, one of our customer service representatives will contact you to discuss your shipping options.
Our orders are delivered during normal business hours, Monday through Friday.

Shipping Methods

Most orders are shipped by USPS Standard Ground Delivery. Some smaller orders will be shipped via USPS. Larger orders, when deemed cost-effective, will ship via freight. If your location is unable to accept freight deliveries, please let us know as soon as you can so we can make the necessary shipment adjustments to ensure your order arrives in a timely fashion.

If you need your order expedited or have specific shipping requests, please contact us so we can discuss all your shipping options.

Transit Times

Once your order leaves one of our warehouses, it typically takes 1-5 business days to arrive, depending on your location, inventory, and which of our warehouses processes your order. If your delivery time is over a holiday, please add an additional day for delivery. Holidays include Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving.

Shipping and Refunds:

If you need to return or exchange an item, we will gladly send you a postage paid return shipping label. Unfortunately, return shipping charges are non-refundable unless we sent you a defective product (in that case, we’ll cover the shipping cost). Please see our Returns & Exchanges page for more information.

Shipping Delays Disclaimer:

Sometimes, delays in shipping are caused by events or incidents beyond our control, or our carrier's control, which may include, but are not limited to adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labor disputes or disruptions in transportation networks. In such cases we ask for your patience and understanding that shipping refunds may not be given for such unforeseen circumstances. If you have any questions about specific turnaround and delivery times, expedited shipping, item availability, pallet shipping, or any other inquiry, please contact us and we will do our best to accommodate your needs.

Our customer service representatives and expert bag fitters are happy to be of any possible assistance. Whether you have a question about our products or site, or you would like more information on a specialty bag or large volume orders, we look forward to speaking with you.

Phone: 661-644-4187

Email: tuffsusa@tuffsusa.com

RETURN & EXCHANGE POLICY

At Tuffs, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return or exchange policy. We want to build trust and reassure our customers that they can shop with confidence. Our aim is to make the return or exchange process as simple and convenient as possible, ensuring a positive experience for all our customers.

We believe in providing a hassle-free process, so you can focus on finding the right sanitation products for your needs. Our team is here to assist you every step of the way, making sure you are completely satisfied with your Tuffs experience. We hope you are 100% satisfied with your purchase but in case you're not, we will gladly accept returns or exchanges within 30 days. Please read our return policy below, and then either complete your return online or contact our customer service team for assistance.

Return and Restocking Policy

All returns must arrive to our warehouse in the original packaging with the RMA number clearly written on the outer packaging.

A 15% restocking fee and all return shipping costs will be deducted from the refund amount unless the wrong item was shipped by us or a product was deemed defective. A full refund (minus the restocking fee and return shipping costs if applicable) will be made in the original method of payment within 10 days of receiving the return.

Refund Policy

Once we receive your return, a credit (minus the 15% restocking fee or return shipping costs if applicable) will be issued to your account in the original method of payment. It may take up to 10 business days from the day we receive your return to process the return and issue the refund.

Damaged Items Policy

For items that are damaged or defective, we will issue a full refund, and waive any additional fees. However, if once the item is received by TUFFS it is determined that it is not defective, then the customer will be responsible for the return shipping fees as well as a 15% restocking fee.

If your item was damaged in transit – please contact customer service, and they will assist you in filing a claim with the carrier.

Contact Customer Service

Phone: 661-644-4187

Email: tuffsusa@tuffsusa.com

If you have additional questions about our return/exchange policies, please contact us at tuffsusa@gmail.com or call us at 661-644-4187.

Custom orders are not eligible for returns or exchanges.